MDC Exports Ltd guarantees that they will, at their discretion, either replace faulty goods, supplied by them or repair the same product to the claim being made in writing to them, within 12 months after the sale. All returned items must be in the original packaging, in a saleable condition (except any item received damaged).
Please telephone 01582 655600 with your request or email info@mdcexports.co.uk.
All returns will be refunded by the means used for purchase.
Please allow 14 days to process the refund to your credit card. Once the credit is processed, it can take up to 14 days for it to show up on your statement.
The cost of returning damaged and incorrectly supplied goods will be borne by MDC Exports Ltd. This may be by collection or reimbursement of carriage costs, at our discretion. Reimbursement will be at standard Royal Mail rates.
The cost of returning incorrectly ordered or not required items will be borne by the customer. Proof of posting is not deemed to be proof of receipt. We regret that special offer items or those delivered overseas may not be returned.